Terms & Conditions

Contract Arrangements

These Terms and Conditions of Business shall form part of the contract between ...“the Client” and Quality Matters Training & Consultancy Ltd, “The Company” for the supply of professional services as agreed by email or letter.

Payment Terms

In the event of invoices not being settled in full in accordance with these terms, Quality Matters reserves the statutory right to charge interest under the Late Payment of Commercial Debts (Interest) Act 1998 and the guidelines published by The Better Payment Practice Group.

Any queries concerning an invoice should be raised with Quality Matters within seven days of the invoice date. Wherever possible, payment should be made by BACS Transfer to the account detailed on the invoice.

The Venue

The Client will be responsible for organising the venue and any refreshments. It is helpful if a television with DVD can be made available and a flip chart. If this is not possible, please inform Quality Matters so that other arrangements can be made.

Organising the Participants

The Client will be responsible for organising the attendance of participants. If there are less than two participants the course will be considered cancelled by the client.

Our fees for training are for the participants from one company only. If inclusion of addition companies for the training session is required, prior permission must be sought from Quality Matters T&C Ltd. There will be additional charges for this.


If you require duplicate copies of training attendance certificates, these can be provided directly to you at a cost of £5 for the first copy and £2.50 thereafter. This includes P&P.