These Terms and Conditions of Business shall form part of the contract between “the Client” and Quality Matters Training & Consultancy Ltd, “The Company”, for the supply of professional services as agreed by email or letter. Once training has been confirmed there will be no reminder from Quality Matters.

Session fees

• Session fees for individual training sessions will be charged based on session content, length, and any bespoke elements of that session and may include fees for travel depending on location of the training venue.
• Session fees for training plans (a group of training sessions booked in advance) may be subject to a discretionary discount for each session in that plan based on the length of that plan, and once agreed a training plan will be regarded as a contractual commitment to all those training sessions booked in advance. 
• Invoices will be issued in advance (unless otherwise agreed) for payment within 14 days of the invoice date and issued each month in advance for a training plan. Issue of an invoice is confirmation of booking of all sessions on that invoice and cancellation of any session may be subject to a cancellation fee (see payment terms)
• Sessions are invoiced in advance to ensure attendees receive their certificates promptly. 

Payment terms

• Payment to be received within 14 days of the invoice date or interest of 5% above Bank of England base rate may apply. There will also be an administration charge of £25 for each payment reminder issued. 
• Certificates of attendance will not be issued until payment is received in full.
• Cancellation fees* for cancellation of an individual session will be charged as follows 
  • Full session fee, if less than one week’s notice
  • Half fee if less than two week’s notice
• We require three months paid notice for cancellation of training plans booked for more than three months in advance if all remaining sessions are cancelled in that plan. If more than one months' sessions are cancelled within the period of a training plan we will charge a cancellation fee equivalent to three months' notice. 
• We require one months paid notice for cancellation of training plans booked for less than three months in advance. 

In the event of invoices not being settled in full in accordance with these terms, Quality Matters reserves the statutory right to charge interest under the Late Payment of Commercial Debts (Interest) Act 1998 and the guidelines published by The Better Payment Practice Group.

Any queries concerning an invoice should be raised with Quality Matters within seven days of the invoice date. Wherever possible, payment should be made by BACS Transfer to the account detailed on the invoice.
 

Training venue 

The Client will be responsible for organising the venue and any refreshments, ensuring ventilation or heating is sufficient for a comfortable training environment. Access to an electrical socket to power a laptop, and projector if necessary, will be needed. It will help training delivery if a television is available for display of PowerPoint slides and a whiteboard/flip chart if available for activities. If this is not possible, please inform us so that we can make other arrangements.

Organising the participants

The Client will be responsible for organising the attendance of participants. If there are less than two participants for a training session, we will consider the session as cancelled by the client and full payment will still be due. 

Our fees for training are for participants from one company/organisation only. If you wish to include participants from another company/organisation, you will need to contact Quality Matters T&C Ltd for prior permission. There will be additional charges for training delivered to more than one company/organisation in a session.

Certificates of attendance

Certificates of attendance for each participant will be provided in PDF format as standard for each session at no extra cost. If printed certificates are required there will be an additional administration fee of £20.00 for each session to cover the cost of card, printing and any postage required.

Participants requiring duplicate certificates or printed certificates 

If you require duplicate/printed copies of certificates of attendance we can provide these directly to you at a cost of £15 for administration costs for up to 5 duplicate PDF certificates sent to you by email and £0.50 for each additional certificate sent by email, or £25 for up to 5 printed certificates* which includes printing, postage & packing. *Any additional printed certificates will be charged at £1.00 each.